Introduction
At SAAZ Collection, we want you to have a smooth and satisfactory shopping experience. We carefully select and prepare products for our customers, but we understand that there may be situations where you need to return or exchange an item. This Return & Refund Policy explains the conditions and procedures applicable to returns, exchanges, cancellations, and refunds.
Eligibility for Return
A product may be eligible for return or exchange if it is received in a damaged, defective, incorrect, or significantly different condition from what was ordered. To be eligible for a return, the product must generally be unused, unworn, unwashed, and in its original condition, packaging, tags, labels, and accessories where applicable.
Products that have been used, damaged after delivery, altered, washed, or otherwise handled in a way that affects their resale condition may not be eligible for return or exchange.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us as soon as possible after receiving the order. We may request clear photographs or videos of the product, packaging, shipping label, or other relevant information so that we can review the issue.
After reviewing the claim, SAAZ Collection may offer a replacement, exchange, refund, or another appropriate solution depending on the nature of the problem and product availability.
Incorrect Product
If you receive a product that is different from the product you ordered, please contact us as soon as possible. After verification, we may arrange an exchange or another suitable resolution.
Please keep the product, original packaging, tags, labels, and other accessories in their original condition until the return or exchange process has been completed.
Change of Mind
Returns or exchanges due simply to a change of mind, personal preference, incorrect selection of size or color, or ordering the wrong product may not always be accepted.
If such a return or exchange is permitted for a particular product, it may be subject to applicable conditions, availability, delivery charges, and other requirements. Customers are encouraged to check the product details and contact us before placing an order if they need clarification.
Non-Returnable Products
Certain products may not be eligible for return or exchange for hygiene, safety, personal-use, or other practical reasons. These may include certain beauty and cosmetic products, personal-care items, opened or used products, products without original packaging, and other items specifically identified as non-returnable.
Customized, personalized, or specially prepared products may also be non-returnable unless they are received damaged, defective, or incorrect.
Return Request
To request a return or exchange, please contact SAAZ Collection through the contact information provided on our website. Please provide your order number, customer name, contact number, details of the product, and the reason for requesting a return or exchange.
Where necessary, we may request photographs or videos to verify the condition of the product before approving the return.
Return Shipping
If a return is approved because the product was damaged, defective, or incorrectly supplied by SAAZ Collection, we will determine the appropriate return or delivery arrangement based on the circumstances.
For returns requested for reasons other than a fault or error on our part, the customer may be responsible for applicable return or delivery charges.
Return arrangements and applicable charges may vary depending on the product, location, delivery method, and reason for the return.
Refund Policy
Once a returned product is received and inspected, we will review the condition of the item and determine whether it meets the requirements of our Return & Refund Policy.
If the refund is approved, the applicable refund amount will be processed through the appropriate payment method or refund arrangement. The time required for the refund to reach the customer may depend on the payment provider, banking system, or other relevant service.
The refund may not include delivery or other charges where such charges are non-refundable under the applicable circumstances.
Cash on Delivery Orders
For Cash on Delivery orders, refund arrangements may require additional information from the customer, such as appropriate payment details or another method agreed upon by SAAZ Collection.
The applicable refund process will be communicated to the customer after the return has been approved.
Order Cancellation
Customers may request cancellation of an order before it has been processed or dispatched. Once an order has been dispatched or delivered to the courier, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
SAAZ Collection reserves the right to cancel an order in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, delivery limitations, or other circumstances that prevent us from fulfilling the order.
Product Inspection
All returned products may be inspected before an exchange or refund is approved. Products must be returned in the condition required under this policy.
If the returned product does not meet the applicable return requirements, SAAZ Collection may reject the return or refund request.
Exchange Policy
Where an exchange is approved, the replacement product will depend on availability. If the requested replacement product is unavailable, SAAZ Collection may offer an alternative solution, including a refund where applicable.
Any difference in product price, delivery charges, or other applicable costs will be handled according to the circumstances of the exchange.
Refund Processing Time
After approval of a refund, processing may take additional time depending on the payment method and financial institution involved. SAAZ Collection cannot control processing times imposed by third-party payment providers, banks, or financial institutions.
Customers will be informed when the refund process has been initiated where applicable.
Important Notice
Customers are encouraged to check their order carefully when it is delivered and report any visible damage, missing items, or incorrect products as soon as possible.
Please do not discard the original packaging or product tags if you believe there is an issue with your order, as these may be required during the return or exchange process.
Policy Changes
SAAZ Collection may update or modify this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements. Any updated policy will be published on this page and will apply from the date of publication.
Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact SAAZ Collection through the contact information available on our website. Our team will review your request and provide guidance regarding the applicable process.
Customer Satisfaction
At SAAZ Collection, customer satisfaction is important to us. We aim to handle every return, exchange, and refund request fairly and efficiently while maintaining a smooth and reliable shopping experience for our customers.
Last Updated: September 2026
