Introduction
At SAAZ Collection, we understand that receiving your order safely and on time is an important part of your shopping experience. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.
Delivery Coverage
SAAZ Collection aims to provide delivery services across Bangladesh. Delivery availability may depend on the customer’s location, courier coverage, product availability, and other operational factors.
For locations that are outside our regular delivery coverage, additional arrangements or delivery charges may apply.
Order Processing
After you place an order, our team may contact you using the phone number or other contact information provided during checkout to confirm the order when necessary.
Orders are generally processed after confirmation and are then prepared for dispatch through our delivery partners. Processing time may vary depending on product availability, order volume, holidays, weekends, or other operational circumstances.
Delivery Time
Estimated delivery time may vary depending on your delivery location and the availability of the selected product.
For deliveries within major cities and metropolitan areas, delivery may generally take approximately 2–5 working days. For deliveries outside major cities, remote areas, or locations requiring additional courier transit time, delivery may generally take approximately 3–7 working days.
These are estimated delivery times and are not guaranteed. Unexpected circumstances such as weather conditions, transportation delays, courier issues, public holidays, or other events beyond our control may cause additional delays.
Delivery Charges
Applicable delivery charges will be communicated or displayed during the ordering or checkout process, depending on the delivery location, order type, product, and available delivery service.
Delivery charges may vary for different locations or products. Any applicable additional delivery charges will be communicated to the customer where necessary.
Cash on Delivery
Where Cash on Delivery is available, customers may pay the applicable order amount to the delivery representative when receiving the order.
Cash on Delivery availability may depend on the customer’s location, product, order value, and other applicable conditions.
Order Tracking
Where tracking information is available, customers may receive an order or tracking reference that can be used to monitor the delivery status.
Delivery tracking information is generally provided by the relevant courier or delivery service, and tracking updates may take some time to appear after an order has been dispatched.
Delivery Address
Customers are responsible for providing accurate and complete delivery information during checkout. This includes the recipient’s name, phone number, address, area, city, and any other information necessary for successful delivery.
SAAZ Collection will not be responsible for delays or unsuccessful deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
Delivery Attempts
Our delivery partner may contact the customer before or during delivery. Customers should remain available at the provided phone number and make reasonable arrangements to receive the order.
If a delivery cannot be completed because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or for another reason attributable to the customer, additional delivery attempts or charges may apply.
Receiving Your Order
Customers are encouraged to check the package and product condition at the time of delivery whenever possible.
If you notice visible damage to the package, missing items, or an incorrect product, please contact SAAZ Collection as soon as possible and provide the relevant order details and supporting photographs or videos if requested.
Damaged Products During Delivery
Although we take reasonable care when preparing and packaging orders, products may occasionally be damaged during transportation.
If you receive a damaged product, please contact us promptly. We may request photographs or videos of the product, packaging, and delivery label to investigate the issue and determine the appropriate solution under our Return & Refund Policy.
Product Availability
Delivery times may be affected if a product becomes temporarily unavailable or requires additional preparation before dispatch.
If there is an unexpected issue with product availability that may significantly affect your order, we may contact you to discuss the available options.
Delays Beyond Our Control
SAAZ Collection will make reasonable efforts to process and deliver orders within the estimated delivery period. However, delays may occur due to circumstances beyond our reasonable control, including severe weather, transportation problems, courier service disruptions, public holidays, strikes, natural disasters, government restrictions, or other unforeseen events.
In such circumstances, we will make reasonable efforts to assist customers and provide available updates regarding their orders.
Order Cancellation
Customers may request cancellation of an order before it has been processed or dispatched. Once an order has been dispatched to the courier, cancellation may no longer be possible.
If an order has already been dispatched, the customer may need to follow the applicable return procedure after receiving the product.
Delivery of Multiple Products
If an order contains multiple products, they may be delivered together or separately depending on product availability, warehouse processing, courier arrangements, or other operational requirements.
If products are shipped separately, customers may receive different delivery updates or delivery times for different items.
Delivery Confirmation
An order may be considered delivered when the package has been handed over to the customer or an authorized recipient at the delivery address provided during checkout.
Customers should ensure that someone is available to receive the order when required.
Changes to Delivery Policy
SAAZ Collection may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, courier arrangements, operating procedures, or other applicable requirements.
Any updated version of this policy will be published on this page and will become effective from the date of publication.
Contact Us
If you have any questions regarding your order, delivery status, delivery charges, or any other shipping-related matter, please contact SAAZ Collection through the contact information provided on our website.
Our team will do its best to assist you and provide the available information regarding your order.
Our Commitment
At SAAZ Collection, we are committed to making the delivery process as smooth, convenient, and reliable as possible. We work with delivery partners and continuously improve our processes to provide our customers with a better shopping experience from the moment an order is placed until it reaches their doorstep.
Last Updated: September 2026
